Help centre
Frequently asked questions.
Everything you need to know about booking a taxi or planning a trip with Chale Trip. Can't find your answer? Call or WhatsApp us, any time.
Booking
How do I book a taxi with Chale Trip?
Use the booking form, message us on WhatsApp, or call us. Share your route, date, time, number of travellers and bags, and we'll reply with the right vehicle and the current fare.
Is Chale Trip available 24/7?
Yes. We take bookings and run trips 24 hours a day, 7 days a week, including early-morning and late-night airport transfers.
How far in advance should I book?
A day ahead is usually enough. For festivals, wedding season, long weekends and large vehicles, book as early as you can.
Can I book a taxi for someone else?
Yes. Share the traveller's name and number and we'll coordinate the pickup directly with them.
Will I get the driver's details before the trip?
Yes. We share the driver's name and contact number before pickup so you can reach them directly.
Fares & payment
How are fares calculated?
Fares depend on the vehicle, distance, trip type (one way, round trip, local or multi-day), dates and stops. We quote each trip individually so you get an accurate current fare.
What is included in the fare?
Your quote clearly lists what is included and what is separate: tolls, parking, interstate permits, driver allowance for overnight trips and waiting time.
Do I need to pay to get a quote?
No. Quotes are free and there's no obligation.
How do I pay?
Payment methods and any advance required are confirmed with you when you book.
Will the fare change during the trip?
Not for the trip you agreed. If you add stops, distance or days, any change is agreed with you first.
Vehicles
Which vehicles do you offer?
Sedans (Swift Dzire or similar), Ertigas, SUVs, Toyota Innova, Innova Crysta, Force Urbania, Tempo Travellers, and premium cars on request. See our fleet.
Which vehicle should I choose?
Up to 4 travellers: sedan. 5–7: Ertiga, SUV or Innova Crysta. 8–17: Urbania or Tempo Traveller. Tell us your group and luggage and we'll suggest the best fit.
Are the vehicles air-conditioned?
Yes, the vehicles we provide are air-conditioned. Mention any specific requirement when booking.
Can I request a child seat?
Yes, please ask when booking. Availability can vary.
Trips & routes
What is the difference between one way and round trip?
One way: you're dropped at the destination. Round trip: the car and driver stay with you and bring you back. See one way and round trip.
Do you travel outside Gujarat?
Yes. We plan trips to Rajasthan, Maharashtra, Madhya Pradesh, Uttar Pradesh, Uttarakhand, Delhi and beyond. Interstate permits are listed in your quote.
Can I add stops on the way?
Yes. Tell us the stops when you book. Stops added during the trip may change the fare, which is agreed with you first.
Where can I see distances and travel times?
See our routes page for approximate distances and drive times from Rajkot.
Pilgrimages
Do you plan Dwarka and Somnath yatras?
Yes. See the Dwarka–Somnath yatra for 2–4 day plans.
Are your yatras suitable for elders?
Yes. We plan moderate driving days, rest stops and drop points close to temple entrances where traffic rules allow.
Do you book darshan passes or hotels?
No. Darshan passes, aarti bookings and hotels are made by you through official channels. We plan the road journey around them.
Airport transfers
Do you provide Rajkot airport taxi service?
Yes. We provide pickups and drops at Rajkot International Airport (Hirasar), about 30 km from the city. See airport taxi.
Can you drop me at Ahmedabad airport?
Yes. Allow about 4.5–5 hours from Rajkot including a buffer; we'll suggest the right departure time.
What if my flight is delayed?
Share your flight number when you book and we'll plan around the actual arrival. Any waiting charge is explained in your quote.
Corporate & groups
Do you provide corporate taxi services?
Yes: airport transfers, client pickups, plant visits and intercity business trips. See corporate travel.
Can you handle transport for a wedding?
Yes. We coordinate cars, Urbanias and Tempo Travellers for guests and family. See wedding transportation.
Can you send several vehicles together?
Yes. For large groups we coordinate multiple vehicles with one point of contact.
Ready when you are
Still have a question?
Call or WhatsApp us, day or night. We're happy to help you plan.